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Support

How to reach Pinnie, and what to write about.

Write to us about your account, your information, or anything that isn't working.

Write to us

Email support@pinnie.app. Write from the address you use with Pinnie, so we can find your account.

Or by mail:

Pinnie
1721 29th Ave SW, Studio 415

Calgary, Alberta T2T 6T7

Canada

What to write about

  • An account problem: you can't sign in, an email didn't arrive, or something isn't working.
  • A privacy request: a copy of the information we hold about you, a correction, or deleting your account. We answer within 30 days.
  • Abuse or a security problem: someone breaking the Terms of Service, or a weakness in Pinnie's security. Tell us what you saw, and where.

A group's games and money

Questions about a group's games, its prices or your balance go to the group's admins first: they run its games, they hold its money, and they can correct its records. Pinnie never holds, receives or sends money.

Terms and privacy

The Terms of Service say what you agree to when you use Pinnie, and the Privacy Policy what Pinnie does with your information.